FAQ

Frequently Asked Questions(FAQ).

Cetaphil

  1. is Cetaphil?

    Cetaphil is a line of skincare products specifically designed and clinically proven to help people take care of their sensitive skin. Cetaphil believes your skin health is what leads to beautiful, glowing skin, and so we develop all of our products with your skin’s health first and foremost in mind.

  2. What makes Cetaphil different?

    The Cetaphil team is dedicated to skin health, not superficial fixes. Our work is based in science and research, and to make sure that our products truly take care of your skin, we work closely with dermatologists to develop our cleansers, moisturisers, baby products and sun care solutions. Cetaphil products are suited to even the most sensitive skin, which is why dermatologists have been recommending us for over 70 years.

  3. Who can use Cetaphil?

    Cetaphil products are designed to be gentle and effective on even the most sensitive skin. This means that whether you have generally normal skin, or have a skin condition such as acne, rosacea or eczema, Cetaphil respects your skin and can provide the cleansing, moisturising and protection that your skin needs.

    We have a wide range of items available, including products made specifically for babies’ skin and hair, as well as skin care items designed with dermatologists to help take care of redness, acne and dryness-prone skin.

  4. Why are Cetaphil products suited to sensitive skin?

    Across its different products, Cetaphil uses formulas that reinforce the skin’s natural protective barrier. We also design our products to have a pH level that respects the skin’s acid-alkaline balance. We make sure to only use high quality ingredients, and in addition, many of our formulations are fragrance-free and hypoallergenic, making Cetaphil ideal for daily use even on sensitive skin.

  5. Are there Cetaphil products that are paraben-free?

    Yes, all products are paraben-free.

  6. How are the alcohols contained in Cetaphil products different from those found in other products that tend to irritate the skin?

    Alcohols can be skin irritants, but only the “drying” alcohols (the most common ones are ethyl alcohol and isopropyl or rubbing alcohol). Cetaphil ingredients don't include these irritating or drying alcohols. The alcohols in Cetaphil are much larger molecules than the typical “drying” alcohols. Thus, the ingredients we use, such as cetyl alcohol and stearyl alcohol, tend to trap water and are moisturising – not drying. These ingredients are part of the reason why Cetaphil is such a gentle cleanser.

  7. Are your products gluten-free?

    Ingredients in our Cetaphil products are not recognized gluten sources; however, Galderma does not test for trace amounts of gluten that may be present in the ingredients or as a result of the manufacturing process. Additionally, ingredient suppliers may change. If you are a celiac disease patient, you may want to consult your healthcare provider before using Cetaphil.

  8. Does Cetaphil test on animals?

    No, Cetaphil does not test any of its products on animals.

CETAPHIL GENTLE SKIN CLEANSER

  1. How to use Cetaphil Gentle Skin Cleanser? I read that you don’t have to wash it off – is it true?

    Cetaphil Gentle Skin Cleanser is so gentle that if you choose, you can apply it to your skin and then simply wipe it off with a cotton pad—it’s even more gentle to your skin than water! However, many of our users prefer rinsing off Cetaphil Gentle Skin Cleanser with water like more traditional cleansers. That’s perfectly fine, too.

  2. Is Cetaphil Gentle Skin Cleanser a liquid soap? Does it produce foam?

    No, Cetaphil Gentle Skin Cleanser is not a liquid soap, and it doesn’t foam like bar soaps or liquid soaps. However, even without the soap suds, Cetaphil does a great job cleansing your skin of excess oil, dirt and makeup, with a clinically-proven formula that is both gentle and effective.

  3. Can I use Cetaphil Gentle Skin Cleanser every day?

    Yes, you definitely can! A daily skin-care routine is important for maintaining skin health, particularly for those with sensitive skin. And our formula is gentle enough for daily cleansing, morning and night.

  4. I have oily skin. Can I use Cetaphil Gentle Skin Cleanser?

    Yes, Cetaphil is suited to all skin types, and effectively removes excess oil, dirt and makeup. If you have especially oily skin, you can also try Cetaphil Oily Skin Cleanser —it does a great job of mattifying skin without irritation.

  5. Is Cetaphil Gentle Skin Cleanser a facial wash or a body wash?

    Cetaphil Gentle Skin Cleanser is designed to be gentle enough for daily facial cleansing, but can also be used in the shower as a gentle and effective body cleanser.

  6. Does Cetaphil Gentle Skin Cleanser effectively remove makeup?

    Yes, while Cetaphil Gentle Skin Cleanser has a clinically-proven gentle formula, it is effective at removing excess oil, dirt and makeup.

BUYING CETAPHIL

  1. What are 5 Signs of Skin Sensitivity?

    Weakened skin barrier, Irritation, Roughness, Tightness, Dryness

  2. What does Dry Skin look like?

    Dry Skin can appear flaky, rough, and scaly. This skin type is caused by a decrease or alteration in the production of lipids (fats and oils) in the top layer of the skin. As lipids help trap moisture within the skin, an insufficiency of them can result in skin dehydration, causing the skin to crack. Although you may be tempted to use moisturizer to address dry skin, this will only be a temporary fix for the sign of dehydration, and will not solve any underlying concerns.

  3. What does Dehydrated Skin look like?

    When skin is dehydrated, it can often appear dull, with dark shadows, sunken areas, or fine lines. This is due to a lack of water and internal moisture.

  4. Can I wash my face with just water?

    No, washing with water alone is not sufficient for removing makeup, dirt, or the sweat that gathers naturally over the course of the day. Similarly, water alone won’t be enough to remove oil or dead skin cells, leading to a buildup of excess oil or the grease that triggers breakouts. It’s crucial to choose a cleanser or face wash that best suits your own skin type. Despite it being tempting to use only water if you have sensitive or acne-prone skin, it is far more beneficial to find a cleanser that specifically addresses these concerns and that maintains the natural oils in your skin. Water alone can also contain harsh pH levels that are damaging to skin. Cetaphil has a full range of facial cleansers for every skin type.

  5. What triggers Sensitive Skin?

    Many factors can trigger sensitive skin. The best way to prevent skin irritation is to ensure that you have a routine that involves products that work well and are kind to your skin; create a system of cleansing and moisturizing that is appropriate for you, and test your skin’s reaction to products you are using such as detergents or other bath or shower products.

  6. How do you get Clear Skin?

    There is no one way to get clear skin because everybody’s skin is different. You may be experiencing blemishes, redness, acne, dark spots, dryness or other skin conditions. Picking the right products is a crucial step towards getting clear skin. Choosing a cleanser that works with your skin type, removes impurities, and keeps natural oil content at healthy levels is paramount. Cetaphil creates a range of facial cleansers that are great for various skin types.

    It’s also important to think about other factors: drinking enough water to maintain hydration levels, getting enough sleep, and removing makeup at the end of the day; all contribute to maintaining clear skin.